mybookei365 Privacy Policy

Effective Date: January 1, 2026

Last Updated: January 1, 2026

1. Introduction

mybookei365 ("we," "us," "our," or the "Company") operates an online sports betting and casino platform serving users in the Philippines and other permitted jurisdictions. We are committed to safeguarding your personal information and complying with applicable data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) in the Philippines and other relevant regulations. This Privacy Policy applies to all users of the mybookei365 website, mobile applications, and related services (collectively, the "Platform"). It describes what personal data we collect, why we collect it, how we use it, who we share it with, and your rights regarding your personal information.

2. Information We Collect

mybookei365 collects various types of personal information to provide, maintain, and improve our services. The information we collect includes:

2.1 Information You Provide Directly

When you register an account on mybookei365, you provide us with personal information including:

• Account Information: Full name, date of birth, email address, phone number, residential address, username, and password.
• Identity Verification Documents: Government-issued ID (passport, driver's license, national ID), proof of address (utility bill, bank statement), and selfie photos for identity verification purposes.
• Payment Information: Bank account details, GCash or PayMaya account information, credit/debit card details, and transaction history for deposits and withdrawals.
• Communication Data: Messages, emails, live chat transcripts, and other communications you send to mybookei365 customer support.
• Marketing Preferences: Your consent to receive promotional emails, SMS messages, and push notifications.

2.2 Information Collected Automatically

When you use the mybookei365 Platform, we automatically collect certain technical and usage information, including:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, time spent on pages, betting activity, game play history, login times, clickstream data, and referral sources.
• Location Data: Approximate geographic location based on your IP address to ensure compliance with jurisdictional restrictions.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track user activity, remember preferences, and improve user experience. See Section 8 for more details on cookies.

2.3 Information from Third Parties

mybookei365 may receive information about you from third-party sources, including:

• Payment Processors: GCash, PayMaya, banks, and other payment providers share transaction data to process deposits and withdrawals.
• Identity Verification Services: Third-party verification providers may share identity verification results to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
• Affiliate Partners: If you register through an affiliate link, we may receive referral information from the affiliate partner.
• Social Media Platforms: If you choose to link your mybookei365 account to social media accounts, we may receive profile information from those platforms.

3. How We Use Your Information

mybookei365 uses your personal information for the following purposes:

3.1 Account Management and Service Delivery

• Create, maintain, and manage your mybookei365 account.
• Process deposits, withdrawals, and other financial transactions.
• Verify your identity and age to comply with legal requirements (21+ age restriction).
• Provide customer support and respond to your inquiries.
• Enable you to place bets, play casino games, and use other Platform features.

3.2 Legal and Regulatory Compliance

• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• Prevent fraud, money laundering, and other illegal activities.
• Detect and prevent bonus abuse, multiple accounts, and prohibited activities.
• Cooperate with law enforcement, regulatory authorities, and legal processes.
• Enforce our Terms & Conditions and other policies.

3.3 Marketing and Communications

• Send promotional emails, SMS messages, and push notifications about bonuses, promotions, and new features (with your consent).
• Personalize marketing content based on your betting preferences and activity.
• Conduct surveys and gather feedback to improve our services.

3.4 Platform Improvement and Analytics

• Analyze user behavior and betting patterns to improve the Platform.
• Monitor Platform performance, troubleshoot technical issues, and enhance security.
• Develop new features, games, and services based on user preferences.
• Conduct research and analytics to understand user trends and optimize user experience.

3.5 Responsible Gaming

• Monitor betting activity to identify signs of problem gambling.
• Implement self-exclusion, deposit limits, and other responsible gaming tools.
• Provide resources and support for players who may need help with gambling-related issues.

4. How We Share Your Information

mybookei365 does not sell your personal information to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

4.1 Service Providers and Business Partners

• Payment Processors: GCash, PayMaya, banks, and other payment providers process deposits and withdrawals on our behalf.
• Identity Verification Services: Third-party KYC and AML verification providers verify your identity and compliance with legal requirements.
• Game Providers: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and other game developers provide casino games and live dealer services.
• Cloud Hosting and IT Services: Cloud service providers host our Platform and store data securely.
• Customer Support Tools: Live chat and ticketing systems help us provide customer support.
• Marketing and Analytics Partners: Email marketing platforms, SMS providers, and analytics tools help us deliver marketing campaigns and analyze user behavior.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement, regulatory authorities, courts, or government agencies when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or subpoenas.
• Investigate and prevent fraud, money laundering, or other illegal activities.
• Protect the rights, property, or safety of mybookei365, our users, or the public.
• Enforce our Terms & Conditions and other policies.

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor. We will notify you of any such transfer and provide you with choices regarding your personal information.

4.4 With Your Consent

We may share your personal information with third parties when you provide explicit consent, such as when you participate in a promotion sponsored by a third party.

5. Data Security

mybookei365 takes data security seriously and implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: We use SSL/TLS encryption to protect data transmitted between your device and our servers.
• Secure Storage: Personal information is stored on secure servers with restricted access.
• Access Controls: Only authorized personnel have access to personal information, and access is granted on a need-to-know basis.
• Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential risks.
• Firewalls and Intrusion Detection: We use firewalls, intrusion detection systems, and other security technologies to protect against cyber threats.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

6. Data Retention

mybookei365 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for the duration of your account and for a period after account closure as required by law (typically 5-7 years for financial and regulatory compliance).
• Transaction Records: Retained for at least 5 years to comply with AML and tax regulations.
• Identity Verification Documents: Retained for the duration of your account and for a period after account closure as required by KYC and AML regulations.
• Marketing Data: Retained until you withdraw consent or request deletion.
• Usage and Analytics Data: Retained in aggregated or anonymized form for research and analytics purposes.

After the retention period expires, we will securely delete or anonymize your personal information.

7. Your Rights and Choices

Under applicable data protection laws, including the Data Privacy Act of 2012 in the Philippines, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can access most of your account information by logging into your mybookei365 account. For additional information, contact customer support.

7.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update your account information directly in your mybookei365 account settings.

7.3 Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal information, subject to legal and regulatory retention requirements. Note that we may be required to retain certain information for compliance purposes even after you request deletion.

7.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or object to processing.

7.5 Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider.

7.6 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting customer support.

7.7 Right to Withdraw Consent

If we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.

7.8 How to Exercise Your Rights

To exercise any of these rights, contact mybookei365 customer support at [email protected]. We will respond to your request within 30 days. We may request additional information to verify your identity before processing your request.

8. Cookies and Tracking Technologies

mybookei365 uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that help us remember your preferences and improve Platform functionality.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly, including login authentication and security features.
• Performance Cookies: Collect information about how you use the Platform to help us improve performance and user experience.
• Functional Cookies: Remember your preferences and settings to provide a personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising and measure campaign effectiveness.

8.2 Managing Cookies

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the mybookei365 Platform. Most browsers allow you to block third-party cookies while still accepting first-party cookies.

9. Third-Party Links

The mybookei365 Platform may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to third-party sites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

mybookei365 is intended for users aged 21 and older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have collected personal information from a minor, we will take steps to delete that information immediately. If you believe we have collected information from a minor, please contact us at [email protected].

11. International Data Transfers

mybookei365 operates primarily in the Philippines, but we may transfer your personal information to service providers located in other countries for processing and storage. When we transfer personal information internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

mybookei365 reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on the mybookei365 website. We will notify you of significant changes by email or through a notice on the Platform. Your continued use of the Platform after changes have been posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact the mybookei365 Data Protection team:

• Email: [email protected]
• Live Chat: Available 24/7 on the mybookei365 Platform
• Mailing Address: mybookei365 Data Protection Officer, Philippines

We will respond to all privacy-related inquiries within 30 days of receipt.